Privacy Policy

Luxe Couture Hair & Beauty Lounge Pty Ltd

ABN: 85 681 321 933

Address: 3/775 Canning Hwy, Applecross WA 6153

Effective Date: 10/10/2024

1. Overview

At Luxe Couture Hair & Beauty Lounge Pty Ltd (“we”, “us”, or “our”), your privacy is important to us.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our salon, website, or social media pages, or by booking an appointment with us, you consent to the collection and use of your personal information as outlined below.

2. Information We Collect

We may collect the following types of personal information from you:

* Contact details** (full name, phone number, email address, postal address)

* Appointment details** (service preferences, dates, stylist/therapist name)

* Payment information** (payment method, limited transaction details – note: we do *not* store card information)

* Health or allergy information** (only where relevant to provide safe treatments)

* Social media handles or images** (if you consent to photo use for marketing)

* Employment details** (if you apply for a position with us)

We only collect personal information that is necessary for our services or legal requirements.

3. How We Collect Information

We collect your personal information through:

* Online and phone **appointment bookings**

*Client consultation forms** completed in the salon

*Website or social media interactions** (including messages, comments, or tags)

*Email or SMS correspondence**

*Job applications** or expressions of interest

Where possible, we collect information directly from you.

4. Purpose of Collection

We collect personal information to:

* Provide and manage salon services and appointments

* Contact you about bookings, changes, or reminders

* Maintain client records and preferences

* Process payments and issue receipts or invoices

* Send updates, promotions, or offers (if you’ve opted in)

* Comply with legal and tax obligations

* Improve our services and client experience

We will not use or disclose your information for any purpose other than those listed above without your consent.

5. Storage and Security

We take reasonable steps to protect your personal information from:

* Unauthorised access, modification, or disclosure

* Loss, misuse, or destruction

All client records are securely stored in password-protected digital systems and/or locked filing cabinets accessible only to authorised staff.

6. Disclosure of Information

We may disclose your personal information:

* To service providers who assist in our operations (e.g., booking platforms, payment processors)

* Where required by law (e.g., government authorities or legal requests)

* To insurers or professional advisers if necessary for legal claims

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Health Information

If you provide information about allergies, skin sensitivities, or medical conditions, this is collected solely to ensure your safety and provide appropriate treatments.

Such information is treated as sensitive information and handled with the highest confidentiality.

8. Marketing and Communication

We may use your contact information to send:

- Appointment confirmations and reminders

- Updates about new services, promotions, or salon news

You can opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.

9. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us in writing.

We will respond within a reasonable timeframe and in accordance with the Privacy Act.

10. Website and Social Media

Our website and social media pages may contain links to external sites.

We are not responsible for the privacy practices of those sites.

If you engage with us through social media (e.g., tagging or messaging), you acknowledge that your information may be handled according to the platform’s privacy policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices.

The latest version will always be available in-salon or on our website.

12. Contact Us

If you have any questions or concerns about our privacy practices, or wish to access or correct your information, please contact:

Luxe Couture Hair & Beauty Lounge Pty Ltd

📍 3/775 Canning Hwy, Applecross WA 6153

📧 info@luxecouturehairandbeauty.com.au

📞 (08) 9364 5539