Redo & Refunds

Luxe Couture Hair & Beauty Lounge does not refund or redo at zero cost if you change your mind about a service that has had a full consultation. Our priority is to make sure each and every client loves their hair and skin, if you leave happy and loving your new style or treatment, we do not accept responsibility for any change of mind upon leaving the salon. In the unlikely event that a service has not turned out as you and your stylist or therapist consulted, this must be redone within 7 days of your initial appointment.

Luxe Couture Hair & Beauty Lounge will not refund for services performed elsewhere to rectify or change the outcome of services originally performed at our salon.

All quotes via email, phone, or other online communication are an estimate and may not be the final cost. If you require a more accurate quote please book a consultation with one of our stylists or at your appointment, please ask your stylist or therapist prior to commencing service for a full quote. 

We take pride in and stand by our work at Luxe Couture Hair & Beauty Lounge.  If you are unsatisfied we would appreciate it if you would consult and communicate with your stylist or therapist and together come up with a solution.